By Ravi V.
This ebook examines some of the myriads of technical and organizational parts that impression companies administration, company administration, danger administration, and purchaser courting administration, and provides examine to help the profitable implementation of linked supportive applied sciences
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Extra resources for Advances in Banking Technology and Management: Impacts of Ict and Crm
This includes the banking sector (Soteriou & Stavrinides, 2000; Bhat, 2005; Bexley, 2005). However, service quality in banks was not always targeted when looking for the mediating factors towards financial performance (Mukherjee, Nath, & Pal, 2003), and financial institutions struggle to find or develop instruments to measure the quality of their services (Bahia & Nantel, 2000; Bhat, 2005). Delivering quality services is in fact an important marketing strategy (Berry & Parasuraman, 1991; Ray, Muhanna, & Barney, 2005; Voss, Roth, Rosenzweig, Blackmon, & Chase, 2004), but difficulties in defining service quality and customer satisfaction, as well as problems in deploying current instruments for measuring such constructs to specific contexts, represent important constraints for organizations to address their markets.
The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. American Sociological Review, 48(2), 147-160. F. (2000). History lessons for today’s revolutionaries. A. H. ), Mastering information management (pp. 333-337). Harlow: Pearson Education. Febraban. (2002). Proceedings of the XII Congresso e Exposição de Tecnologia da Informação das Instituições Financeiras [12th Brazilian Conference & Fair on Information Technology in Financial Institutions]. São Paulo, Brazil: Federação Brasileira de Bancos.
It also highlights the quintessential role played by these disciplines in helping banks: (1) run their day-to-day operations in offering efficient, reliable, and secure services to customers; (2) meet their business objectives of attracting more customers and thereby mak- ing huge profits; and (3) protect themselves from several kinds of risks. The role played by smart cards, storage area networks, data warehousing, customer relationship management, cryptography, statistics, and artificial intelligence in modern banking is very well brought out.
Advances in Banking Technology and Management: Impacts of Ict and Crm by Ravi V.